Provide Electronic Information Systems
Regulant Look-up System

Department of Professional and Occupational Regulation

implemented this best practice in September 1999

Qualifying under the Best Practices catalogue:
3 Provide Capabilities
33 Provide administrative support services
332 Provide electronic information systems

Best Practice Summary
(how it works, how you measure it)

Thousands of citizens contact the Agency to verify the licensure individuals licensed by the Department of Professional and Occupational Regulation. The regulant lookup permits citizens for the first time to perform this task anytime from anywhere via the Internet. This service not only provides immediate service to the citizen, it also frees agency staff to assist other customer needs.

Impact on the Process Organizational Performance (OUTCOMES)

Customers who were previously unable to contact the Agency during normal working hours are now able to obtain licensing information 24-hours a day, 7-days a week. This provides information in a manner never before possible to customers never before served.

Best Practice Qualification

There is universal acceptance that this continual INTERNET service offers the best possible service to the public. The ability from any INTERNET computer to verify a contractor's license is the best service possible. The practice uses the most current technology and the department has received numerous positive comments from the general public, local government officials, and other state agencies.

For Additional Information

Department of Professional and Occupational Regulation
3600 West Broad Street
Richmond, VA 23230

Jeanne Branch
(804) 367-2720
branch@dpor.state.va.us

Steven L. Arthur
(804) 367-6061
Arthur@dpor.state.va.us

Search the Best Practices Database

While the individual best practices are shown under the Best Practices Repository, you may also query the repository by keying in a word or phrase below. The repository will then be searched for your phrase. If it is not found, you are invited to e-mail the Commonwealth Competition Council with the topic you are interested in, and an attempt will be made to contact one of the Virginia state government agencies responsible for that issue.