Motor Vehicle Dealer Board
Internal License Tracking System
Track Applications

Motor Vehicle Dealer Board

implemented this best practice in January 1999

Qualifying under the Best Practices catalogue:
1 Establish Direction
12 Determine requirements
121 Evaluate current performance

Best Practice Summary
(how it works, how you measure it)

The Motor Vehicle Dealer Board established a performance standard of completing 98% of the "clean" (All application materials submitted and the applicant does not have a criminal history.) license applications within 7 business days of the Board Staff receiving the application. The automated system developed in-house using Microsoft products allows the agency to not only keep track of the license process, but to generate correspondence and measure the agency performance standard.

Impact on the Process Organizational Performance (OUTCOMES)

Baseline data was not available when the agency began this program. As the tracking system was instituted in January 1999, base line data is now being established. We do know that we are able to respond to questions related to the status of an application far more efficiently as well as produce correspondence related to a license application.

Best Practice Qualification

The Tracking system allows anyone in the office to quickly respond to most questions regarding the status of a license application. It is believed that the system is unique in that it counts the number of days it takes the agency to process an application and produces reports and charts to document results.

For Additional Information

Executive Director
Motor Vehicle Dealer Board
2201 West Broad Street
Suite 104
Richmond, Virginia 23220

Bruce Gould
(804) 367-1100
bgould@mvb.state.va.us

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