Work-Study Staffing Supplement
Virginia Department of Veterans' Affairs
implemented this best practice in 1993
Qualifying under the Best Practices catalogue:
3 Provide Capabilities
32 Support resources
322 Enhance/upgrade organizational capabilities
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Best Practice Summary
(how it works, how you measure it)
The U. S. Department of Veterans Affairs (VA) provides veterans service organizations with work-study students to augment their staffing. Application is made to the VA describing the need for the assistance and a job description detailing the work to be done. In this instance, the work must be veteran related and is limited to providing receptionist-type duties. However, in field offices and in the Roanoke Central Office where the workload requires additional assistance, but not full-time, the work-study students provide an invaluable service by answering and directing telephone calls, greeting incoming clients, pulling files and preparing correspondence. VA pays the work-study students wages and the student must be attending a college or university using VA educational benefits. Increased efficiency in the field office is the agency's method of measuring this program's usefulness.
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Impact on the Process Organizational Performance (OUTCOMES)
Office efficiency is enhanced at no cost to the Department. These individuals allow full-time employees more time to focus on the department's primary mission, which is obtaining benefits entitlements for Virginia's veterans and their families.
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Best Practice Qualification
Efficiency enhancement and increased productivity in work units staffed with work-study students.
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For Additional Information
Virginia Department of Veterans' Affairs
270 Franklin Road, S. W.
Room 503
Roanoke, VA 24011-2215
Bonnie S. Giese
(540) 857-7104
Bgiese131@Worldnet.Att.Net
Donald W. Duncan
Director
(540) 857-7104
Dduncanvdva@worldnet.att.net